FAQ

DO YOU HAVE A STORE?


No, unfortunately we don't have our own store yet




DO YOU OFFER RETURNS OR EXCHANGES?


Yes, we offer 14 business day returns on all items. Go to "DELIVERY & RETURNS" to read our full Returns Policy.




WHAT DO I DO IF I RECEIVED A FAULTY ITEM?


Please EMAIL US with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.




WHAT DO I DO IF I RECEIVED AN INCORRECT ITEM?


Please EMAIL US with your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.




HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?


We produce on demand, that's why it can take up to 14 business day to receive your order.




CAN I CHANGE MY ORDER?


Our warehouse starts processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change contact our team straight away and we’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.




HOW CAN I TRACK MY ITEM?


Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.




WHAT PAYMENT METHODS DO YOU ACCEPT?


We are currently accepting the below methods as payment:

* Paypal

* Credit card

* Debit card

* Giropay

* Klarna

* Cash




DO YOU HAVE RECEIVED MY RETURN?


As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited.




HOW DOES THE MANUAL PAYMENT PROCESS WORK?


You live in Stuttgart and want to pay cash? Meet us in our Atelier and you will also save the delivery costs.